Technical System Support Associate (Hybrid)

Collins Aerospace, ARINC Security, is seeking a Technical System Support Associate in our Carrollton, TX office to support our Surface Transportation and Critical Infrastructure team in developing and deploying security solutions that facilitate protection of the nation’s critical infrastructure.

Primary Responsibilities:

• Assist senior team members in supporting and executing the internal processes for software releases to project(s).

• Participate in all aspects of supporting fielded systems which includes resolving work orders, preventative maintenance onsite visits, and providing remote/onsite support as needed on assigned project(s).

• Assist with setting up and configuring our software integration lab to support work orders, preventative maintenance visits, and/or service pack deliveries.

• Assist with development of project deliverables, including database, documents, software releases, etc.

• Assist with testing activities on assigned project(s).

• Follow all ARINC ISO, CMMI, and software engineering policies and procedures in performing day to day activities on assigned project(s).

• Ensure assigned tasks are completed on schedule and with high customer satisfaction.

• Establish effective communications and working relationships with internal and external customers under the guidance of management team on assigned project(s).

• Acquire knowledge of ARINC Security Systems products and services.

Basic Qualifications:

• Bachelor’s degree and less than 2 years prior relevant experience OR

• In absence of a degree, 6 years of relevant experience is required

  Preferred Qualification:

• Six (6) months or more of experience in supporting real-time computer-based process control systems.

• Six (6) months or more of experience in systems integration, including all phases of the software/system development life cycle is required.

• Basic working knowledge of the following technologies:

• Microsoft Active Directory

• Configuration management processes and tools such as DOORS, GIT, JIRA, Bitbucket, etc.

• Virtualized environment (i.e. VMWare)

• Knowledge and understanding of standard networking protocols (TCP/IP), and network-based application protocols (HTTP, SQL, FTP, etc.)

• Knowledge and understand of IP network configurations and troubleshooting methods

• Desirable knowledge/experience with the following:

• Oracle (or other relational database)

• Microsoft operating systems

• Analytical and problem-solving skills

• Excellent verbal and written communication skills are required to interface with vendors and customers (internal and external)

• Ability to work independently and in a cross-functional team environment

• Ability to work in demanding environments with demanding customers

• The desire to learn new technologies and apply to those to current and future projects

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Requires theoretical knowledge typically obtained through University Degree. Limited to some knowledge of RTX organization.

Typically requires a University Degree or equivalent experience and less than 2 years prior relevant experience.Engineering/Other Technical Positions:

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience unless prohibited by

local laws/regulations.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.