Cashier

Tasks

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Answer customers' questions, and provide information on procedures or policies.

• Help customers find the location of products.

• Issue receipts, refunds, credits, or change due to customers.

• Greet customers entering establishments.

• Supervise others and provide on-the-job training.

• Assist customers by providing information and resolving their complaints.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

• Answer incoming phone calls.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

• Offer customers carry-out service at the completion of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Compute and record totals of transactions.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Sort, count, and wrap currency and coins.

• Weigh items sold by weight to determine prices.

• Issue trading stamps and redeem food stamps and coupons.

• Pay company bills by cash, vouchers, or checks.

• Post charges against guests' or patients' accounts.

• Request information or assistance using paging systems.

• Process merchandise returns and exchanges.

• Cash checks for customers.

• Sell tickets and other items to customers.

• Compile and maintain non-monetary reports and records.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.