Job Description

Overview

Job Title: Cashier Associate
Location: Retail Grocery Location

Position Overview The cashier associate is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual maintains financial responsibility in his/her service lane. Primary Responsibilities & Accountabilities

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Listen to and appropriately escalate customer concerns to management with a positive attitude.
Manage lane according to service standards.
Inform customers of specials and promotions as requested by company or store management
Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Put up discarded or returned merchandise.
Return carts to shopping cart corral.
Assist in training new cashiers.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.

Qualifications Minimum

Meet legal and company policy age requirements to perform job functions.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.

Preferred

High standard of integrity and reliability.

Required Behaviors

Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven showing passion for the business, delivering results consistently.
Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
People Passion through consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

Compliance with all company policies and procedures.

Environmental and Physical Demands

Physical Requirements
Ocassionally - 1-33%
Frequently - 34-66%
Regulary - 67-100%

Physical demands
While performing the essential functions of this position, the employee is regularly required to stand or walk on tile or concrete, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to carry, push, or lift up to 100 lbs and pull up to 150 lbs. The employee is occasionally required to sit, balance, stoop, kneel, crouch, crawl, reach at waist level or overhead, and climb up to 10 ft.

Working Conditions
While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, heated, and wet/humid working conditions.

Safety Risk Factors
The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.

Schedules
The employee is required to work varied schedules.

Machines, Tools, Equipment, etc.
While performing the essential functions of this position, the employee will be required to utilize a scanner, scale, terminal, coupon dispenser, conveyor belt, bagging supplies, shopping carts and cleaning supplies and equipment.

This job was posted on Tue Dec 31 2019 and expired on Sat Jan 11 2020.

Minimum $19K /yr

$21K /yr Average

Maximum $25K /yr

Tasks

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Answer customers' questions, and provide information on procedures or policies.

Help customers find the location of products.

Issue receipts, refunds, credits, or change due to customers.

Greet customers entering establishments.

Supervise others and provide on-the-job training.

Assist customers by providing information and resolving their complaints.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

Answer incoming phone calls.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

Offer customers carry-out service at the completion of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Keep periodic balance sheets of amounts and numbers of transactions.

Compute and record totals of transactions.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Sort, count, and wrap currency and coins.

Weigh items sold by weight to determine prices.

Issue trading stamps and redeem food stamps and coupons.

Pay company bills by cash, vouchers, or checks.

Post charges against guests' or patients' accounts.

Request information or assistance using paging systems.

Process merchandise returns and exchanges.

Cash checks for customers.

Sell tickets and other items to customers.

Compile and maintain non-monetary reports and records.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Service Orientation - Actively looking for ways to help people.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.