Job Description

WHY TRANSTAR:

Transtar Industries is a dynamic global leader in transmission parts and driveline-related products. We offer the broadest product range of quality OE and aftermarket parts as well as premium remanufactured products: including automatic and standard transmission units, transmission rebuild kits and components, remanufactured torque converters, hard parts, valve bodies, differentials, and transfer case kits and components. With more than 100 locations throughout United States, Puerto Rico and Canada, our distribution network reaches more than 80 countries.

We offer an excellent opportunity for not only a job, but a career with growth potential. At Transtar, we seek applicants who roll up their sleeves, enjoy hard work, thrive in a team environment, and who embody our core values of Safety, Honesty, Action, Relationship, and Product.

POSITION SUMMARY:

The Call Center Representative is responsible for the day to day processing of customer orders. It includes taking and making calls from/to customers; processing orders in the JD Edwards system; scheduling carriers for pick up, working with Transtar branches and local drivers to ensure customer orders are filled.

It also includes phone support for branch employees and the traveling sales team. Various Daily customer reports are generated and the service rep must be able to read, evaluate and take action based on the reporting.

This position is our front line, direct interface to the customer. The call center representative must be polite, courteous, organized and professional at all times in efforts to make the customers dealings with us pleasant and satisfying, while also keeping the Companies interest in mind. Organization, multi-tasking, administration, and telephone etiquette is required for this position.

KEY FUNCTIONS & RESPONSIBILITIES:

Answer phone/ making proactive calls
Enter sales orders
Entering credit card transactions
Processing credits
Keeping a sales order log
Confirming order shipments
Solve problems
Work with excel and word documents
Navigate the JD Edwards software

REQUIRED SKILLS:

Experience with J.D. Edwards / Oracle a plus.
CRM and Business Intelligence Software Experience a plus.
Experience using J.D. Edwards & EDI Preferred
Must have the ability to work with patience and courtesy in customer relations
Must have the ability to communicate effectively, both verbally and in writing
Ability to think quickly and logically to ensure expedient response to customer inquiries
Must have strong organization skills
Enter information into multiple screens while listening to information from customers
Must be familiar with a Computer, email and use Excel and Word documents
High School Diploma, GED, or equivalent work experience

This job was posted on Tue Nov 02 2021 and expired on Fri Nov 19 2021.

Minimum $28K /yr

$34K /yr Average

Maximum $45K /yr

Tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Solicit sales of new or additional services or products.

Order tests that could determine the causes of product malfunctions.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Persuasion - Persuading others to change their minds or behavior.

Service Orientation - Actively looking for ways to help people.

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.