Job Description

Summary of Essential Functions

This individual will provide application systems support and be responsible for collaborating with systems business/clinical personnel and serve as technical resources to identify, analyze, prioritize, and resolve system needs; use cases, workflow and metrics to configure, maintain and monitor system use.
Provide suggestions for potential application modifications, enhancements or business process changes as appropriate.

Educational Requirements

High school diploma or equivalent required.
University degree in Healthcare, Computer Science, Management Information Systems, or related subject preferred, not required. Work experience may be considered as substitute for degree
Must be able to communicate effectively in English, both verbally and in writing.

Licensure and Certifications

Must obtain and keep current all certifications required to support assigned applications

Knowledge/Skills/Abilities

Experience in healthcare, business or operation setting or functional and/or systems analysis and reporting experience.

Ability to work independently and within a team environment to plan and accomplish tasks and meet deadlines.
Knowledge and skills necessary to provide support for systems/applications.
Must demonstrate knowledge of health care operations and the application of information technology to aid and improve health care functions.

Physical Requirements

Primarily works the day shift tour of duty; may be asked to work additional hours as needed, including weekends.
Will be required to take rotating call to support the applications
May be expected to lift over twenty-five (25) pounds.
Ability to distinguish between numbers and symbols.
Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
Corrected vision and hearing to normal or near normal range.
Extended periods of sitting and/or walking depending on specific duties.

Duties and Responsibilities

Participates in the development and design of the application(s).
Develop and maintain functional specifications and operational process flows, or other necessary documentation for approved system enhancements or modifications.
Provide technical resource to identify, analyze, prioritize, and resolve system needs
Able to use cases, work flows and metrics to configure, maintain and monitor systems
Provides support for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionality
Builds, tests, and debugs application(s) to ensure the system meets end user requirements, involving end users in the process and testing when appropriate.
Produce and provide analysis through reports, dashboards, and analytic tools to management
Adheres to organizational policies and procedures and documents change control and system problems according to departmental procedures.
Collaborates with operational leaders, user groups and key stakeholders to review and prioritize system enhancements and upgrade
Collaborates with technical resources on projects, and systems maintenance to ensure the needs of the business are met
Communicates effectively with users, colleagues, and developers.
Supports multiple concurrent projects and/or application modules.
Completes task on time as assigned to meet SLAs and project deadlines.
Strong organizational skills in managing multiple priorities
Uses critical thinking skills to develop and support clinical and business software applications
Demonstrates initiative, creativity, and flexibility in problem resolution
Demonstrates commitment to excellent customer service.

Works under the direction of leadership to complete projects, achieve goals and meet departmental and organizational KPIs.
Adheres to departmental policies and processes for ticket management and SLAs

Performs other tasks/responsibilities as necessary

This job was posted on Sat May 18 2024 and expired on Mon Jun 10 2024.

Minimum $57K /yr

$64K /yr Average

Maximum $70K /yr

Tasks

Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

Troubleshoot program and system malfunctions to restore normal functioning.

Expand or modify system to serve new purposes or improve work flow.

Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.

Consult with management to ensure agreement on system principles.

Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.

Develop, document and revise system design procedures, test procedures, and quality standards.

Train staff and users to work with computer systems and programs.

Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.

Assess the usefulness of pre-developed application packages and adapt them to a user environment.

Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.

Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.

Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.

Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.

Determine computer software or hardware needed to set up or alter system.

Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.

Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.

Specify inputs accessed by the system and plan the distribution and use of the results.

Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

Recommend new equipment or software packages.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Programming - Writing computer programs for various purposes.

Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.