Job Description

Description

D SHS ESA Workfirst Program Specialist

The Economic Services Administration , Community Service Division (CSD) is seeking approachable and mindful individuals for the role of a WorkFirst Program Specialist in Lynnwood, WA. We have Permanent and Non-Permanent opportunities available.

DSHS, Alderwood CSO fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the DSHS Mission of Transforming Lives and valuing the journey of our staff members.

In this role, you will experience the rewarding feeling of being alongside a dedicated team that shares your commitment to success.

Some of what you'll do:

Provide a full range of case management services, to clients in their efforts to obtain employment, and reach self-sufficiency
Conduct orientation for new WorkFirst clients
Determine client's eligibility/appropriateness for Diversion Services through evaluation of current/potential income and ability to remain self-sufficient
Develop, revise, monitor and update client Individual Responsibility Plan (IRP)
Refer and monitor progress of those referrals to other agencies such as: WorkFirst contractors, Community College, Employment security or other Community agencies
Assess the need, authorize and facilitate appropriate support services
Review and examine cases on a regular basis to assess customer progress.
Maintain documentation and proper coding in e-JAS
Initiate, schedule, facilitate, and/or participate in case staffing
Conduct interviews to determine eligibility for cash, Basic Food, and Medical benefits for TANF families, document the result in the computer program ACES
Determine accurate benefit amount by calculating income deductions and assistance unit members using the guidelines of federal and state policies, procedures and laws
Process reported changes

What we are looking for:

Ability to communicate effectively both verbally and in writing
Experience multitasking in a fast-paced environment
Ability to interact with hostile and demanding clients
Superior organizational skills
Skilled in communicating with a diverse population
Knowledge of state and federal welfare reform laws, rules, and regulations

Who should apply?

Professionals with Public Benefits Specialist 3 experience or equivalent experience determining eligibility for social or financial service programs.

How to apply:
Please fill out an application and include:

A resume
1 page Letter of interest on why you are the best candidate for the position. Please be detailed on your experience as a PBS3 and program knowledge.
Three professional references

Note: Per Governor Inslee's Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact Ebony.Ware @dshs.wa.gov and reference job number 10489.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

This job was posted on Fri Sep 02 2022 and expired on Sun Sep 11 2022.

Minimum $28K /yr

$37K /yr Average

Maximum $90K /yr

Tasks

Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.

Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

Analyze data gathered and develop solutions or alternative methods of proceeding.

Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

Gather and organize information on problems or procedures.

Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Review forms and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements.

Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.

Design, evaluate, recommend, and approve changes of forms and reports.

Recommend purchase of storage equipment and design area layout to locate equipment in space available.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operations Analysis - Analyzing needs and product requirements to create a design.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.