Service Specialist (COBRA)

Job Description

Service Specialist
King of Prussia, PA (Hybrid role, 2 days onsite, 3 days remote. training will be onsite)
6 Months
BRIEF DESCRIPTION

As a member of the COBRA team, the primary responsibility of the Service Specialist is to perform daily deliverables within the suite of COBRA services and products, such as, but not limited to systems management, election form and late notification transactions, and assisting Client Service Representatives on daily deliverables. Additional responsibilities include report generation, data transmission, file processing and team projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

• Perform daily operations and processes in support of client activities ccurately, on time and within quality standards;
• Resolve client issues on MMA East's Service Now that come in from the Call Center regarding basic COBRA issues;
• Enter enrollment information into billing or carrier portal systems;

• Work within a team structure to ensure all timely monthly deliverables are met (such as monthly client reports, invoices and claims entry);

• Generate print jobs such as enrollment worksheets, election forms, confirmation statements and late notification transaction forms;
• Assist with development and maintenance of operational documentation and efficiency projects;
• Assist with quality review of incoming client files and work error reports;
• Perform client-specific process, procedures, and reports;
• Ensure all client deliverables adhere to specified quality standards;
• Assist with high volume tasks during Open Enrollment;
• File, maintain and prepare documentation for offsite storage;
• Adheres to MMA East's internal and external compliance and security processes;
• Summarize and report project status to Client Service Representatives, Team Supervisor and Team Manager;
• Perform other duties or special projects as assigned.

• High school diploma or GED equivalency is required.
• Minimum of 1 year demonstrated experience within a processing support capacity;
• Experience working with COBRA regulations and compliance is preferred;
• Proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook is required;
• Other related exposure to Benefits Administration, Spending Accounts, HRIS, and/or Payroll environments is preferred.
• Experience within a third-party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is highly preferred.

• Proven ability to provide superior customer service and successfully build relationships with internal teams and client contacts;
• Proven ability to multitask, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment;
• Ability to follow through on and successfully execute tasks while adhering to specified quality standards;
• Possess strong organizational, analytical skills and strong attention to detail;
• Disciplined in summarizing and reporting status/results regularly;
• Possess excellent interpersonal, verbal and written communication skills;
• Ability to work well independently and as a team member;
• Possess aptitude for learning proprietary systems, applications and internal work flow of the department.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is:
  • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
  • Occasionally required to stand and walk;
  • Extensive use of computer and keyboard and viewing of computer screen is required;
  • Specific vision abilities required by this job include vision, and ability to adjust focus.
• Other working conditions are normal for an office environment.

• Work is typically performed either on site at MMA East's Conshohocken, PA office, or at various customer/MMA locations as required.