Job Description

Opportunity at a Glance

The Manager, Student Services is responsible for managing a Student Services team, providing academic advising and student finance services for multiple locations and/or academic programs, provides training, guidance, and coaching to student services colleagues in order to meet team objectives. Collaborates with key stakeholders with admissions, operations and academics to ensure students are prepared and registered for class. Exemplifies TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

Manages activities of student service colleagues to ensure that all new and continuing students receive effective academic and financial aid advising in accordance with service level agreements and to plan. Ensures that all students receive a comprehensive academic and financial plan of study.
Responsible for selecting, training, supervising, and evaluating colleagues, which may include student workers.
Maintain student services department budget and supervises all audits concerning Student Services workflows, including Federal Work Study, and Title IV.- Provides coaching and feedback to student services colleagues in an effort to increase team efficiencies and team performance. Ensures alignment with the TEACH values and Chamberlain Care.
Point of contact for escalated student issues. Expected to research, identify solutions and bring to satisfactory resolution with student.
Collaborates with peers to analyze key metrics and student data to identify trends and process improvements, with a focus on at-risk students. Drives positive outreach to coach students around managing challenges and successes.
Develops, monitors, and reports on all student service functional areas and implements systems to improve student satisfaction.
Actively leverages relationships with Academics, Admissions, SF Operations and other functional areas to deliver an optimal student experience from inquiry through to graduation.
Leads or participates in student CARE initiatives and process improvement efforts
Maintains a thorough understanding of all Chamberlain Student Finance programs, policies and procedures.
Maintains a detailed understanding of federal, state financial aid guidelines and laws while ensuring that all staff members are as well.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in related area required; Master’s degree preferred
At least one year of management experience in Student Personnel, Higher Education Administration or related area.
Outstanding customer service skills with 3+ years of customer service or related experience required.
Must have excellent communication skills, and communicate effectively with individual’s at all organizational levels as well as with people of all cultures.
PC skills and proficiency with word-processing, spreadsheet, and web-based search engines and applications required.
Strong financial aid experience with specific knowhow in the application of FERPA laws in a college/university environment and in the application of federal regulations in the financial aid programs.
Working familiarity with the utilization of financial aid software such as ProSAM.
Academic counseling and/or student finance experience desired.

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace. As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

Who We Are

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

Commitment to Diversity and Inclusion

We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusion,click hereto visit our Diversity page.

This job was posted on Thu Oct 21 2021 and expired on Thu Nov 04 2021.

Minimum $55K /yr

$70K /yr Average

Maximum $98K /yr

Tasks

Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Review project plans to plan and coordinate project activity.

Assign and review the work of systems analysts, programmers, and other computer-related workers.

Provide users with technical support for computer problems.

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Recruit, hire, train and supervise staff, or participate in staffing decisions.

Stay abreast of advances in technology.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Develop and interpret organizational goals, policies, and procedures.

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Review and approve all systems charts and programs prior to their implementation.

Prepare and review operational reports or project progress reports.

Evaluate data processing proposals to assess project feasibility and requirements.

Control operational budget and expenditures.

Purchase necessary equipment.

Manage backup, security and user help systems.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Mathematics - Using mathematics to solve problems.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Instructing - Teaching others how to do something.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operations Analysis - Analyzing needs and product requirements to create a design.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.