Assistant Concept Manager 1
Dunkin' Donuts - Aberdeen, MD

Assistant Concept Manager 1

company building Dunkin' Donuts location Aberdeen, MD
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Company

Description

Salary

Skills

Job Description

Part I
Job Title: Assistant Concept Manger

Reports To: Concept Manager
Status: Exempt
Department: Operations
Date Revised: May 2018

Part II

Broad Functions: The Assistant Manager assists the Concept Manager in the implementation and enforcement of all restaurant standards in accordance with food safety guidelines. Responsible for financial aspects of the restaurant, sales, cost, fixed assets, ordering food and supplies. Timely implementation of all corporate programs, ensures great guest service, safe food quality, restaurant cleanliness and sanitation.

Part III

Main Duties and Responsibilities:
  1. Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
  2. Estimate food consumption, place orders with suppliers, and check quality standards upon delivery of food and beverage.
  3. Resolve customer complaints about food quality or service through company standards.
  4. Maintain sanitation standards, and assists in keeping appropriate records.
  5. Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines.
  6. Assists in the Preparation of all required paperwork, including forms, reports and schedules in an organized and timely manner.
  7. Order supplies such as tableware, cooking utensils and cleaning items.
  8. Arrange for maintenance and repair of equipment and other services (as needed)
  9. Maintain opening and closing procedures and security standards.
  10. Advises concept manager to the performance of associates.
  11. Ensure all employees are following company dress code guidelines.
  12. Monitor food preparation and methods to insure compliance with brand and company specification and standards.
  13. Perform any other duties as assigned by supervisor.
PART IV

Skills and Qualifications
  1. Minimum High School Diploma, some college preferred.
  2. 1-2 years restaurant management experience.
  3. Excellent communication skills.
  4. Strong organizational skills
  5. Strong customer service skills
  6. Must be able to adapt to a diverse workforce
  7. Ability to assist leadership team in reaching organizational objectives and goals
  8. Basic understanding of P&L goals for the location including labor, sales and COG.

Ability to work under pressure. Able to work a flexible work schedule and meet business demands, including weekends and holidays. Knowledge of managing the operations of a business, or group. Knowledge of products and services including selling strategy. Knowledge of providing special services to customers based on their needs.

PART V

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
This job was posted on Sun Sep 11 2022 and expired on Tue Sep 20 2022.
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Nova Southeastern University (NSU) was founded in 1964, located at Fort Lauderdale, Florida is classified as a research university and private institution having more than 22,000 students. NSU is accredited by the Southern Association of colleges and Schools Commission on colleges, offers 150-plus undergraduate and graduate degree programs in areas including business, psychology, doctoral, health sciences and other professional degrees. NSU also provides a non-degree graduate certification program in which students can opt from various specialized areas of study and get trained specially on relevant aspects to expertise, develop and enhance their skills to advance in career growth. NSU’s campus has more than 100 clubs and organisation, Intramural sports, religious organisations, student government, pre professional societies, fraternities and sororities. By the mission as Research, Academic Excellence and Public Service NSU’s scientists and faculty are engaged on projects to improve patients care, drug synthesis, health disorders and many other works. NSU Department of Military science retains quality cadets also educates and trains them on army standards, values and recruits cadets to serve as Army officers.
Company - Private
Large
645 South Philadelphia Boulevard, Aberdeen, MD, 21001, and others
RV Parks / Recreational Camps / Dormitories, Traveler Accommodation Companies, Full-Service Restaurants, Limited-Service Restaurants
1950
John Henderson
Company Details
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Manager Interview Questions & Answers

How do you handle conflicts within your team?

Answer

I believe in open communication and addressing conflicts directly. I encourage team members to express their concerns and work towards finding a resolution together.

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About the Manager role

General and Operations Managers Manager

As Managers, we are charged with overseeing a team or a department. We ensure staffing, adherence to quality and service standards, revenue increase, and market share. Our key accountability is to accomplish business goals. Our role covers a broad spectrum of responsibilities, but we generally hire and train employees, monitor problems, develop and implement business strategies.

Core tasks:

  • supervise operations
  • hire and train employees
  • resolve conflicts and complaints
  • achieve business objectives
  • ensure adherence to company policies and procedures
485 Manager jobs in Aberdeen, MD
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