Assistant Manager, Customer Operations - Hamilton Crossing

Tasks

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

• Direct administrative activities directly related to making products or providing services.

• Prepare staff work schedules and assign specific duties.

• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

• Perform personnel functions such as selection, training, or evaluation.

• Plan or direct activities such as sales promotions that require coordination with other department managers.

• Set prices or credit terms for goods or services based on forecasts of customer demand.

• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

• Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

• Direct non-merchandising departments of businesses, such as advertising or purchasing.

• Plan store layouts or design displays.

Skills

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking - Talking to others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

• Persuasion - Persuading others to change their minds or behavior.

• Negotiation - Bringing others together and trying to reconcile differences.

• Instructing - Teaching others how to do something.

• Service Orientation - Actively looking for ways to help people.

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Time Management - Managing one's own time and the time of others.

• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.