Job Description

Job Description

High-Level Overview

The Account Management Organization Solution Services (AMOSS) team is responsible for assisting the Account Management Organization (AMO) to maximize Annual Recurring Revenue (ARR) while setting the groundwork for continued success in optimizing the customers experience through the various service offerings that are available through our Customer Success Organization. AMOSS Team Members provide consultative, product and industry thought leadership during the sales cycle. They do this by identifying customers’ business objectives and aligning those to our service offerings. This includes scoping/sizing, estimating, documenting, and communicating the customers’ solution and services strategy. AMOSS Team Members work with a variety of stakeholders including prospect’s C-Level executives and Oracle NetSuite’s Account Executives, Solution Architects, Delivery and Sales Leadership.

This manager-level position is responsible for leading a team of 8-10 pre-sales solution consultants to engage with our AMO Sales Team in selling software and professional services. An AMOSS Manager has 8+ years of technology implementation/project manager/consulting experience and industry expertise. An AMOSS Manager leverages this experience to coach AMOSS Solution Principals to become strong pre-sales consultants and to provide deal support to our Mid-Market sales teams. An AMOSS Manager should have a passion for coaching and mentoring, fostering cross-team collaboration, and team building.

Preferred Entry Qualifications/Skills include:

Bachelors’ degree preferably in Business, Accounting, Computer Science, Software Development or equivalent career experience
8+ years of relevant experience
Demonstrates high emotional intelligence as a leader
Above average ability to effectively communicate verbally and in writing (in English)
Knowledge of Oracle NetSuite products and industries or equivalent ERP consulting/project management experience
Ability to coach and mentor others
Ability to work under pressure, meet deadlines, and manage multiple workstreams
Ability to work independently and collaboratively
Takes initiative and must always have positive/professional attitude

Responsibilities

Responsibilities include:

Driving Customer Success sales and supporting the related software license sales cycle.
Managing your team’s deal portfolio and forecasting hours sold.
Coaching and mentoring team members to optimize sales savvy and NetSuite knowledge.
Guiding team through career development, goal setting, and performance evaluations.
Building strong working relationships with the sales and delivery teams.
Managing deal flow and responding to staffing and availability issues.
Identifying and resolving issues.
Identifying and implementing process improvements.
Assessing the changing market environment, including competitive landscape and evolving prospect needs, and implementing tactical and strategic initiatives to effectively respond.
Ensuring that operational policies are followed and that business objectives are achieved.
Responsible for operational metrics and business results for assigned area of responsibility. Typically manages individual contributors and/or entry-level managers.
Providing executive sponsorship on deals to support the sales motion.
Participating in the overall development and improvement of AMOSS as an organization.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $76,200 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**

This job was posted on Thu Jan 18 2024 and expired on Sat Jan 20 2024.

Minimum $76K /yr

$138K /yr Average

Maximum $200K /yr

Tasks

Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Review project plans to plan and coordinate project activity.

Assign and review the work of systems analysts, programmers, and other computer-related workers.

Provide users with technical support for computer problems.

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Recruit, hire, train and supervise staff, or participate in staffing decisions.

Stay abreast of advances in technology.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Develop and interpret organizational goals, policies, and procedures.

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Review and approve all systems charts and programs prior to their implementation.

Prepare and review operational reports or project progress reports.

Evaluate data processing proposals to assess project feasibility and requirements.

Control operational budget and expenditures.

Purchase necessary equipment.

Manage backup, security and user help systems.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Mathematics - Using mathematics to solve problems.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Instructing - Teaching others how to do something.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operations Analysis - Analyzing needs and product requirements to create a design.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.