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Manager, Implementation
Management - Non-Sales
US - May reside in any Paychex Location
MAN-22-00145
Description
This role requires working in the office and supports EST
Manage the client implementation team, ensuring accurate and timely product setup to meet the needs and expectations of the client. Partner with and support all sales staff to meet and exceed company revenue objectives.
Manages a team of employees who are responsible for the client’s start up and implementation of the assigned payroll and ancillary products.
Monitors progress of client implementation milestones, including maintaining necessary documentation to inspect and evaluate progress.
Partners with Client Service Manager to ensure clients are transitioned in a positive and efficient manner.
Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately.
Coaches and develops staff through career development activities, training programs and other resources as required for professional advancement.
Participates in the preparation of the capital and operating budgets for the cost center(s).
Analyzes all reports that relate to cost center(s) performance. Achieves cost center budget projections through labor and administrative expense controls.
Communicates with sales partners to provide implementation updates on client cases.
Builds and maintains a positive and impactful working relationship with sales teams to ensure all new clients have a successful on-boarding experience. Provides training and/or communication on any issues that may arise to ensure productive and cooperative working relationship.
Ensures implementation team provides exceptional technical support and problem resolution to meet client expectations.
Ensures that all departmental processes and procedures facilitate an efficient and effective client implementation. May develop local processes and procedures according to business needs.
Oversees departmental training activities to ensure all team members have the functional expertise necessary to provide excellent client service.
Facilitates regular, effective Implementation Team meetings to foster good communication and alignment of business goals and objectives.
Achieves new client satisfaction goals and positively impacts client retention in order to meet overall company strategy.
Requirements
H.S. Diploma - Required
Associate's Degree - Preferred
7 years of experience in Client service experience.
2 years of experience in Supervisory experience.
Our Commitment
Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.
Click here for more information on our corporate social responsibility.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
I prioritize tasks by assessing their urgency and importance, and then create a schedule to allocate time accordingly. I also use productivity tools to stay organized and ensure timely completion of tasks.
As Professional Services Managers, we provide regular individual and team quarterly performance reviews, develop and manage sustainable, profitable models for a team with monthly revenue targets, represent professional services to external audiences through various sales and marketing activities. The Professional Service Manager facilitates public-facing collateral development, manages the professional service team with respect to milestones, activities, and goals, and collaborates with sales and marketing teams to promote professional services. He maintains a roadmap for Professional Services offerings, collaborates with sales and product teams to identify new potential offerings, provides oversight and direction on the development of prospective offerings.
Core tasks: