Job Description

Job Summary

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports to:

Club Manager

Essential Duties and Responsibilities

Daily Staff Management Duties:

Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
Lead a team through systems and operations to achieve common goals.
Assist in preparation of all HR related forms in a timely manner.
Work with Club Manager to resolve employee issues or concerns in a professional manner.
Assist Club Manager in disciplinary/ termination activities.
Provide backup support for any employee who is absent.
Uphold the integrity and security of staff files and sensitive company documents.
Be a brand ambassador by leading a Judgement Free lifestyle.
Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.

Customer Service / Front Desk Activities:

Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
Answer phones in a friendly manner and professionally assist callers.
Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
Respond to members questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the POS systems.
Assist in emergency medical situations.
Uphold rules and policies in the facility.
Detailing tanning beds/ acrylics/vents on a weekly basis.
Counting and tracking inventory on a weekly basis.
Running all necessary reports on a daily basis.
Lead by example and maintain consistent accountability.
Communicate effectively and clearly between all staff members.

Member Accounts:

Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.
Properly submit refund proposals.
Create new memberships.
Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance:

Keep front desk area as well as the lobby clean and orderly.
Regular facility cleaning and upkeep.
Regular cleaning of equipment and tanning units.
Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
Accurate completion of daily and weekly cleaning responsibilities.
Oversee the safety of employees, members, and club. Report repairs to the Director of
Operations as well as assigned maintenance technician in a timely manner.

Club Cleanliness and Maintenance:

Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and general upkeep of club.
Ensuring all equipment is clean on a daily basis.
Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes.
Holding the team accountable for daily cleaning lists and assigned equipment.

Miscellaneous:

Oversee the ordering of club supplies using a specific budget base on club requirements.
Track key performance indicators such as guest counts, cancels, and info calls.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Assist in the completion of recorded info call inspections.
Actively participate in growth and development opportunities.
Successfully partner with team members and senior leadership.

Qualification/ Skills:

One year of customer service experience is preferred.
High school diploma/ GED equivalent required.
Must be 18 years or older.
CPR certification required.
Superior problem solving skills.
Exceptional leadership and diplomacy skills.
Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
Must be willing to occasionally travel for training and to support other locations.
This position may require overtime, weekends, evenings, and holidays. Must be flexible.

Physical Demands:

Continual standing and walking during shifts.
Continual talking in person or on the phone during shift.
Must be able to lift 75 pounds.
Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
Employee must never put themselves under any equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

This job was posted on Tue Dec 14 2021 and expired on Thu Dec 16 2021.

Minimum $13K /yr

$37K /yr Average

Maximum $131K /yr

Tasks

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Direct administrative activities directly related to making products or providing services.

Prepare staff work schedules and assign specific duties.

Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

Perform personnel functions such as selection, training, or evaluation.

Plan or direct activities such as sales promotions that require coordination with other department managers.

Set prices or credit terms for goods or services based on forecasts of customer demand.

Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

Direct non-merchandising departments of businesses, such as advertising or purchasing.

Plan store layouts or design displays.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management - Managing one's own time and the time of others.

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.