University of Colorado 
Aurora, CO 
Description
University of Colorado Denver l Anschutz Medical Campus
Office of Information Technology
Senior Classroom and Lab Technology Support Professional
Position #300019 – Requisition #20653
**This posting is ONLY for current INTERNAL University of Colorado employees**
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers
The University of Colorado Denver | Anschutz Medical Campus is a public research university serving more than 18,000 students. We award nearly 4,000 degrees each year, including more graduate and professional degrees than any other Colorado institution. With our solid academic reputation, award-winning faculty and renowned researchers, we offer more than 140 highly rated degree programs through 13 schools and colleges. The university receives over $400 million in research awards each year. In addition to the wide array of health-related programs and facilities offered at CU Anschutz in Aurora, Colo. a significant number of undergraduate and graduate degree programs are taught at CU Denver, our comprehensive campus in the heart of downtown Denver—one of America’s most vibrant urban centers. CU Denver is located steps from the Denver Center for Performing Arts and the LoDo District affording our students, faculty and staff access to a broad array of academic, professional, community, recreational and cultural outlets. Read CU Anschutz Quick Facts here .
The Office of Information Technology works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology
Through our six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE), we make a difference. Click here to find out more about OIT’s Culture
Job Summary:
The Senior Classroom and Lab Technology Support Professional is a position in the Technology Support Services Division (TSS) of the Office of Information Technology (OIT) at the University of Colorado Denver | Anschutz Medical Campus.
This position exists to manage workstations, servers, applications, and peripherals in support of teaching and learning activities. This position manages IT systems and devices in support of educational activities at the Denver campus. This position is responsible for the design, installation, configuration, and ongoing support of classroom and lab computers, servers, and applications supporting the student accessible open labs at the Denver campus. This position is also responsible for ensuring the successful integration of classroom computers with AV equipment and software at this campus.
Additionally, this position is responsible for managing a large team of Student Assistants that aid in monitoring and supervising three open access student computer labs at the Denver Campus.
Examples of Work Performed
Managing IT support processes for servers, computers, applications, and peripherals in teaching and learning spaces (classrooms and labs) at the Denver Campus.
Working with other teams in TSS to deploy and support AV software and equipment in teaching and learning spaces on campus.
Managing the daily operations of all computers and peripherals in classrooms on the Denver campus and developing increasingly streamlined maintenance procedures through automation of recurring tasks. This involves using tools and applications including Group Policy and SCCM to streamline routine tasks and efficiently implement changes on a large scale.
Managing users, computers, and security groups for the TSS OU in the UCDENVER domain in a backup capacity.
Managing, designing and deploying specific computer images to workstations to meet a range of academic and business needs.
Managing key systems and applications in support of classroom activities and lab services, including Deep Freeze and PaperCut.
Scheduling, directing and otherwise managing a team of 20 Student Assistants in support of lab operations and services.
Supervision Received
The Senior Classroom and Lab Technology Support Professional position reports directly to the Education Technology Support Manager and receives broad and general supervision that is in alignment with the goals and objectives of the division as well as the OIT strategic plan. The responsibilities and assigned work are multifaceted, unstructured, and both technical and supervisory in nature.
Supervision Exercised
This position will supervise a team of roughly 20 student employees. The exact number and hours of student workers will fluctuate based on the evolving operational needs of the Denver Student Labs. While this supervision includes scheduling, coaching, and directing these student workers, the position does not include the formal performance management components.
Jobs in this career family develop, maintain, and support computer systems, software and networks. Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.
Senior Professionals are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. Work is performed fully independently.
Salary and Benefits:
The salary range ( or hiring range ) for this position has been established at $58,793 to $70,000.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range ( or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125
Diversity and Equity:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].
The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Please direct questions to OIT Human Resources at [email protected]
Conditions of Employment:
Must be willing and able to travel between campuses (Denver Campus and Anschutz Medical Campus)
PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.
Parking expenses for employees are not covered by the university. To review parking options please visit the link below and select your appropriate campus:
Facilities Management Permit Parking
Qualifications
**This posting is ONLY for current INTERNAL University of Colorado employees**
Minimum Requirements
Bachelor’s degree in Information Systems, Business Administration, Education, or a related field.
Substitution: 4 years of professional or high-level technical experience may be substituted for the bachelor’s degree.
Two years’ experience providing IT support in an enterprise environment.
Preferred Requirements
Experience working in a higher education setting.
Experience providing IT support in an academic or enterprise setting.
Experience leading teams, projects, and/or initiatives.
Experience using Active Directory and Group Policy to manage users, computers and groups.
Experience managing computer groups and administering large-scale changes with SCCM or other enterprise management tools.
Experience managing both physical and virtual servers.
Knowledge, Skills, and Abilities
Must be self-motivated, self-managed, and able to adjust priorities in response to rapidly changing conditions based on customer and campus needs.
Demonstrated ability to collaborate and work as part of a team.
Demonstrated ability to lead and motivate others.
Must be able to manage conflict and high-stakes interactions while remaining positive and productive.
Must demonstrate excellent verbal and written communication skills.
Demonstrated ability to communicate with and translate between non-technical and technical stakeholder groups.
Demonstrated proficiency in IT Support, including the ability to analyze and troubleshoot complex technical issues.
Job: Information Technology
Primary Location: Aurora
Job Category Information Technology
Department U0001 -- DENVER & ANSCHUTZ MED CAMPUS
Schedule Full-time
Posting Date Mar 25, 2021
Unposting Date Mar 31, 2021, 12:59:00 AM
Posting Contact Name OIT Human Resources
Posting Contact Email [email protected]
Posting Number 00300019
Req ID: 20653
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.
I would start by checking the physical connections, then run network diagnostics tools, and finally check the router settings.
