Job Description

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Basic Functions

The Sales Channel & Affiliate Manager expands the WK brand and increases WK revenue by developing, executing, and managing CT’s business licensing partnership program. The candidate will be responsible for sourcing, contracting, and nurturing strategic relationships that fit within the framework of the partnership program. The candidate will be both a strategic and hands-on manager, maintaining high-level relationships and actively managing the day-to-day needs of partners. Strategic partners may be resellers, referral partners, joint marketing partners, and other indirect channel partners that help CT achieve its business licensing growth objectives.

Essential Duties and Responsibilities

Design, develop, and execute the CT business license partnership program

Define and implement the strategy for BL channel sales in collaboration with the Head of Business Licensing
Define all elements of the partner program including partnership types, integration options, terms and conditions, service offerings, pricing and any other elements required to support ongoing partner program success
Work with the CT business license fulfillment leadership team to ‘operationalize’ the program
Work with the Head of Business Licensing to develop, track and report on partner program success metrics (KPIs)
Work with CT Marketing to launch and promote the program using an omni-channel approach

Source, sign, and actively manage CT BL partnerships

Identify and actively source prospective partners that fit CT’s BL partner program
Develop a robust pipeline of prospective partners and achieve quarterly new partner acquisition goals.
Help facilitate the onboarding of new partners
Independently manage partner relationships, acting as the primary point of contact for all partner needs, including training, sales, and issue resolution, among others
Define and implement partner engagement strategies to achieve revenue, product penetration, and satisfaction goals.
Foster a culture of continuous improvement with partners to optimize service deliver and improve partner effectiveness over time.
Manage the partner experience, including all communications, events, and activities.
Provide clear, consistent, and timely communication to all partners.

Serve as the internal BL partner champion and share best practices

Be the chief BL partner advocate within CT and provide an outside-in partner perspective in cross-functional BL meetings
Work with cross-functional teams to identify and prioritize partner needs and provide appropriate support, resources, and tools.
Share your knowledge internally by communicating the nuances of partner relationships to the CT Business License team.
Collaborate with CT sales and marketing teams to share best practices, leverage each team’s resources, and maximize revenue and brand exposure from partnerships.

Job Qualifications

Education: Minimum Bachelor's degree, or equivalent

Experience: 3-7+ years of experience in channel sales or strategic partnership management is required

Other knowledge, shills, abilities, or certifications:

Ability to work independently, handle pressure, multi-task and prioritize work at all times
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast-paced and deadline driven environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Proficiency with Salesforce.com a plus
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Superb time management skills
Ability to maintain a customer centric focus and work ethic at all times
Excellent project management skills

Travel Requirements

Up to 15% domestic travel may be required

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This job was posted on Thu Jun 22 2023 and expired on Fri Jul 14 2023.

Minimum $55K /yr

$74K /yr Average

Maximum $92K /yr

Tasks

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Direct administrative activities directly related to making products or providing services.

Prepare staff work schedules and assign specific duties.

Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

Perform personnel functions such as selection, training, or evaluation.

Plan or direct activities such as sales promotions that require coordination with other department managers.

Set prices or credit terms for goods or services based on forecasts of customer demand.

Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

Direct non-merchandising departments of businesses, such as advertising or purchasing.

Plan store layouts or design displays.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management - Managing one's own time and the time of others.

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.