PT Customer Service Leader
Food Lion - Wallace, NC

PT Customer Service Leader

company building Food Lion location Wallace, NC
card illustration
Oops! This job has expired, but don’t worry.
Explore other exciting job listings and take the next step in your career journey!
130
Customer Service Representative
jobs
show me
702
jobs in
Wallace, NC
show me
12
jobs at
Food Lion
show me

Job

Company

Description

Salary

Skills

Job Description

Address: USA-NC-Wallace-5680 South Hwy 41
Store Code: Store 01550 Front End (7225971)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 235405_external_USA-NC-Wallace
This job was posted on Tue Aug 30 2022 and expired on Sun Sep 11 2022.
Find out how you match this company
puzzle icon
Food Lion jobs

Food Lion

Niche Retailers
Reviews
Summary
Salisbury, North Carolina-based Food Lion operates grocery stores, offering low prices in convenient locations. Food Lion strives to provide the easiest full shop grocery experience in the Southeast for its customers, anchored by a strong commitment to affordability, freshness and the communities it serves. The company’s culture is rooted in a Count on me philosophy which means that customers can always expect a consistent quality and friendly associates who are ready to help. Food Lion reflects its commitment to sustainability, and diversity & inclusion in all aspects of its business, therefore you can find a diverse workforce when joining the team. If you are ready to roll up your sleeves and start a new chapter at Food Lion, you will have access to medical, vision, dental, and pharmacy coverage, paid vacations, 401(k), life insurance, and bonuses based upon performance.
Subsidiary
Large
Over $10B
Wallace, NC, 28466, and others
Niche Retailers
1957
Meg Ham
Company Details
More jobs at this company
avatar-of-creator

Customer Service Representative Interview Questions & Answers

How do you handle difficult customers?

Answer

I remain calm and empathetic, actively listening to their concerns and finding a solution that meets their needs.

avatar-of-creator

About the Customer Service Representative role

Customer Service Customer Service Representative

As Customer Service Representatives, we interact with customers on behalf of an organization. Our tasks include providing information about products and services, taking orders, responding to customer complaints, and resolving problems. We handle customer accounts. Many of us work in call centers, and others interact with customers face-to-face or by email, live chat, or other methods. We work in almost every industry, and our job can vary depending on where we work. Some of us help to generate sales leads, while others do not sell products or services.

Core tasks:

  • interact with customers, respond to customers’ needs and concerns
  • provide information about products and services
  • take orders, oversee billing or payments
  • handle customer accounts
  • handle returns or complaints
130 Customer Service Representative jobs in Wallace, NC
See more jobs
puzzle icon
Learn more about Customer Service Representative job title
Similar jobs in the area

Similar jobs