Store Manager

Tasks

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Instruct staff on how to handle difficult and complicated sales.

• Assign employees to specific duties.

• Keep records of purchases, sales, and requisitions.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

• Review inventory and sales records to prepare reports for management and budget departments.

• Inventory stock and reorder when inventory drops to a specified level.

• Establish and implement policies, goals, objectives, and procedures for the department.

• Examine products purchased for resale or received for storage to assess the condition of each product or item.

• Enforce safety, health, and security rules.

• Estimate consumer demand and determine the types and amounts of goods to be sold.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• Formulate pricing policies for merchandise, according to profitability requirements.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

• Establish credit policies and operating procedures.

• Plan budgets and authorize payments and merchandise returns.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

• Persuasion - Persuading others to change their minds or behavior.

• Negotiation - Bringing others together and trying to reconcile differences.

• Instructing - Teaching others how to do something.

• Service Orientation - Actively looking for ways to help people.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Time Management - Managing one's own time and the time of others.

• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.