Job Description

Description:
//The Night Auditor is responsible for the successful management of the nightly operations of the Front Desk. S/he assists with coordinating cashier and accounting functions to provide the accounting department with accurate day end information. The Night Auditor is also responsible for the front desk duties, including check-in, check-out and any other guest issues that arise during the night shift. S/he will maintain the AAA Four Diamond Standards. * * ESSENTIAL JOB FUNCTIONS: * Registers guests into computer system, verifying registration, address and credit information * Assists with the accurate and timely posting of guest and room charges to guest folios, ledgers and city ledgers * Reviews room revenue reports for accuracy and completeness * Maintains ledgers in an in-balance condition * Responsible for sending credit card charges and balancing charges on a nightly basis * Accepts payment for guests’ accountants both at the time of registration and check out * Maintains accurate records of room availability * Answers incoming guests calls and transfers appropriately * Balances all daily reports for the resort * Protects assets by ensuring adherence to internal control policies and guidelines * Provides general resort information for guests * Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest * Accepts incoming guest correspondence and transmits appropriately * Resolves guest problems and is empowered to act in absence of manager * Follows proper check-in procedures * Performs nightly Food & Beverage audit and updates Golf POSI reports * Maintains an up to date working knowledge of all resort amenities as well as any special events * Interacts with resort staff in a professional manner, assisting other departments with necessary information

Qualifications:

EXPERIENCE & EDUCATION:

High school diploma or equivalent.
Prior hospitality experience preferred
At least one year customer service experience required
Must have valid US Driver’s License and meet resort driving standards

Primary Location: US-Oregon-Sunriver
Organization: Sunriver Resort
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: SUN000320

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

This job was posted on Tue Oct 15 2019 and expired on Tue Oct 22 2019.

Minimum $25K /yr

$32K /yr Average

Maximum $42K /yr

Tasks

Greet, register, and assign rooms to guests of hotels or motels.

Contact housekeeping or maintenance staff when guests report problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Keep records of room availability and guests' accounts, manually or using computers.

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

Review accounts and charges with guests during the check out process.

Record guest comments or complaints, referring customers to managers as necessary.

Compute bills, collect payments, and make change for guests.

Transmit and receive messages, using telephones or telephone switchboards.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

Date-stamp, sort, and rack incoming mail and messages.

Arrange tours, taxis, or restaurant reservations for customers.

Deposit guests' valuables in hotel safes or safe-deposit boxes.

Plan, schedule or supervise the work of other employees.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Service Orientation - Actively looking for ways to help people.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.