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Director OF Technical Services

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Salary and Benefits

Director OF Technical Services
$91K-$111K / yr. (est.)
$91K
$101,499 / year
$112K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Director OF Technical Services

What does a Director OF Technical Services do?
Grayscale photo of woman sitting inside a car
Grayscale photo of woman in long sleeve shirt standing beside window

As Directors of Technical Services, we control customer technical relationships as required and work with internal resources to ensure a high customer satisfaction level. Settle unresolved technical issues, liaise with the Product Manager and VP of Sales to solve and/or develop solutions. We manage the Tech Support Manager, his inside team and Field Service Technicians supporting installation and service calls in the Lower Mainland. As Directors of Technical Services selects, we hire, manage, and terminate additional Tech Support and Field Service Technicians as needed and budgeted, propose and approve quotations for field service installation work, service contracts, software support agreements, as well as Professional Services.

Core tasks:

  • develop technical support procedures that may be implemented to meet the needs of our customers
  • control customer technical relationships as required and work with internal resources to ensure a high customer satisfaction level.
  • communicate with the Product Manager and VP of Sales to solve and/or develop solutions
  • ensure a high level of customer satisfaction. take ownership of unresolved technical issues

Insights

Professional Growth

How Many Years of Experience Do Professionals Need Before Becoming Director OF Technical Services?
On average, people work 7+ years in other positions prior to becoming a Director OF Technical Services.
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Network AdministratorSeattle, WA - A year ago
No wonder it's so hard to get promoted in this industry! It's like climbing a mountain! 😡
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Systems AnalystBoston, MA - A year ago
I wonder if those years in other positions provide the necessary skills for being a Director OF Technical Services? 🤔

Professional Growth

How Long Do Director OF Technical Services Employees Typically Stay in Their Roles?
On average, Director OF Technical Servicess works in this position for 5+ years across multiple employers.
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Network AdministratorSeattle, WA - A year ago
While the Director OF Technical Services may have years of experience, let's not forget the importance of a well-managed and secure network infrastructure. It is the foundation of any successful IT operation. 🔒
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Data AnalystNew York City, NY - A year ago
Wait, so does the Director OF Technical Services also handle data analysis? 🤔 As a data analyst, I don't see how one person can handle such diverse responsibilities effectively.

Professional Growth

What Is the Job Hopper Score for Director OF Technical Services Employees?
Moderate job changes in Director OF Technical Services, showing some career movement without excessive turnover.
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Project CoordinatorNew York City, NY - A year ago
i think it's important to stay put and gain deep expertise in one role. That's how you become a true master in your field.
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Marketing SpecialistHouston, TX - A year ago
Who has time for frequent job changes? Just focus on excelling in your current position and make valuable connections for your career growth.

Career path

Path to job

Prior positions

How long does a Director OF Technical Services work in this position across multiple employers?
9 %
Technical Services Manager
Avg. length of tenure:5 years
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7 %
Project Manager
Avg. length of tenure:4 years
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Fields of study

Discover a Director OF Technical Services's areas of knowledge sorted by their majors.

Top educational institutions

Explore the list of higher education institutions that a Director OF Technical Services typically studied at.
Penn State University
Purdue University-Main Campus

Path after job

Community

Demographics

Culture & Values

What Is the Age and Gender Ratio of Director OF Technical Services Employees?
Gender ratio in Director OF Technical Services position: 0.850729587084756 Male and 0.149270412915244 Female. Age ratio in Director OF Technical Services position: 16-20: 3%, 21-30: 28%, 31-40: 38%, 41-50: 23%, 51-60: 7%, 60+: 1%. Director OF Technical Services position is predominantly male (85.1%) with the largest age group being 31-40 years old, followed by 21-30 years old.
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Network AdministratorSan Francisco, CA - A year ago
This just goes to show that the tech industry has a long way to go in terms of diversity. Look at those numbers! 😬
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Cyber Security SpecialistBoston, MA - A year ago
I wonder if this gender disparity is because of societal pressure or lack of opportunities. 🤔

Workplaces

Professional Growth

Who Are the Top Employers for Director OF Technical Services?
Top employers of Director OF Technical Services position: ADP, AT&T, AvAirPros. People who work in Director OF Technical Services position most typically go on to work for the ADP.
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Director OF Technical ServicesHouston, TX - A year ago
I have worked with AvAirPros for years and I can confidently say they provide the best technical services in the industry!
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Director OF Technical ServicesPhiladelphia, PA - A year ago
ADP might be the top employer, but that doesn't automatically make them the best. That title is subjective and depends on individual experiences.
ADP
AT&T
AvAirPros

Professional Growth

What Industries Does Director OF Technical Services Typically Have Experience In?
Industry Background: The most typical industries of Director OF Technical Services: Information Technology, Manufacturing, Retail, Professional / Scientific / Technical, Administrative & Support. Director OF Technical Services employees most likely come from a Information Technology industry background.
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Director OF Technical ServicesMiami, FL - A year ago
no everyone is being a little harsh, I agree with most of the comments here but they do get paid a bit more than they should...
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Director OF Technical ServicesNew York City, NY - A year ago
🙄 Oh please, being a Director OF Technical Services requires extensive technical knowledge, leadership skills, and the ability to navigate complex systems. They are highly valuable assets to any organization!

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Discussion about Director OF Technical Services

Want to know more about Director OF Technical Services position?
Share your thoughts and ideas about Director OF Technical Services position with others in our community.
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How is the gender diversity among people working as a Director OF Technical Services?
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Isabella Holmes3 years ago
More men than women work as a Director OF Technical Services.
How old are people who work as a Director OF Technical Services?
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Benjamin Gardner3 years ago
People working as a Director OF Technical Services are 36 old on average.
Do I need a lot of experience to be a Director OF Technical Services?
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Liam Brown3 years ago
You should work for 7 years on average to become a Director OF Technical Services.
Which industries have a lot of people working in Director OF Technical Services roles?
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Liam Brown3 years ago
Manufacturing employs the most.
Is a higher education needed as a Director OF Technical Services?
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Benjamin Gardner3 years ago
You should be fine with a Bachelor of Science degree
Which company are you working for as a Director OF Technical Services?
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Benjamin Gardner3 years ago
It’s common for a Director OF Technical Services to work for ADP, AT&T, AvAirPros, Cisco and Tanium
How long do you usually work as a Director OF Technical Services before changing to another position?
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Liam Brown3 years ago
On average people change after more than 5 years.
How likely is it for people working as a Director OF Technical Services to switch companies still working as a Director OF Technical Services?
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Benjamin Gardner3 years ago
On average a Director OF Technical Services works for only a few companies.
What work history do people usually have before becoming a Director OF Technical Services?
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Sophie Hayes3 years ago
Technical Services Manager, Project Manager or Technical Support Manager are the typical prior positions for a Director OF Technical Services
What are the typical next steps for someone working as a Director OF Technical Services?
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Liam Brown3 years ago
Project Manager, Vice President or Director OF Operations can be a good next step
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