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Salary and Benefits

Customer Care Representative
$32K-$39K / yr. (est.)
$32K
$35,560 / year
$39K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Care Representative

What does a Customer Care Representative do?

As Customer Care Representatives, we are responsible for putting the sales plan into action by giving competent sales presentations to customers. We utilize all marketing and sales materials aimed at a specific audience. We call doctors, healthcare providers, and healthcare clinic personnel. Planning activities to ensure consistent coverage of the territory according to a plan of action is also a part of our duty. We participate in training and development programs. Working as Customer Care Representatives, we are responsible for complying with all corporate and industry policies and procedures. We provide excellent customer service to meet our performance targets. Finally, we seek assistance from other team members or the supervisor as necessary.

Core tasks:

  • resolving problems within rules and regulations
  • ensuring accurate completion of daily functions
  • directing callers to internal departments
  • maintain customer account information

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Care Representative?
On average, people work 5-7 years in other positions prior to becoming a Customer Care Representative.
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Customer Care RepresentativeHouston, TX - 9 months ago
y'all need to calm down, it's just a statistic! Customers can be tough, and we need some training for that. 😒
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Customer Care RepresentativePhiladelphia, PA - 9 months ago
meh, working a few years in other positions can actually bring different perspectives to the job, so it's not all bad. 🙄
How Long Do Customer Care Representative Employees Typically Stay in Their Roles?
On average, Customer Care Representatives works in this position for 1-3 years across multiple employers.
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Software EngineerSeattle, WA - 9 months ago
I have never understood why people become Customer Care Reps if they can code. So much more potential!
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Marketing SpecialistHouston, TX - 9 months ago
Customer Care Representatives are the true ambassadors of a brand. They have the power to turn dissatisfied customers into loyal advocates.
What Is the Job Hopper Score for Customer Care Representative Employees?
Moderate job changes in Customer Care Representative, showing some career movement without excessive turnover.
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Customer Care RepresentativeChicago, IL - 9 months ago
🙄 This is ridiculous! Changing jobs every few years just brings instability and disrupts teamwork.
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Customer Care RepresentativeMiami, FL - 9 months ago
I'm all for career progression, but can't agree with the idea of job hopping. It lacks commitment!

Career path

Path to job

Discover a Customer Care Representative's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Care Representative typically studied at.
Arizona State University-Tempe
Penn State University

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Customer Care Representative Employees?
Gender ratio in Customer Care Representative position: 0.453378059646732 Male and 0.546621940353268 Female. Age ratio in Customer Care Representative position: 16-20: 17%, 21-30: 63%, 31-40: 13%, 41-50: 5%, 51-60: 2%, 60+: 0%. Customer Care Representative position is predominantly female (54.7%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Customer Care RepresentativeMiami, FL - 9 months ago
I think it's also about the salary. These jobs don't pay that well and traditionally women have been excluded from higher-paying roles. Could be why more women are in this field. 💰
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Customer Care RepresentativeSeattle, WA - 9 months ago
Interesting how the majority of Customer Care Representatives are in their 20s. Is turnover high in this field? 🤔

Workplaces

Who Are the Top Employers for Customer Care Representative?
Top employers of Customer Care Representative position: Anthem, CVS Health, Lennar. People who work in Customer Care Representative position most typically go on to work for the Anthem.
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Customer Care RepresentativeMiami, FL - 9 months ago
Anthem is amazing! Their benefits package is unbeatable and they truly care about their employees. Definitely deserving of the top employer spot.
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Customer Care RepresentativeAtlanta, GA - 9 months ago
I can't believe CVS Health is considered a top employer for this job. Their training program is a joke and they don't value their employees at all. This infographic is misleading.
Anthem
CVS Health
Lennar
What Industries Does Customer Care Representative Typically Have Experience In?
Industry Background: The most typical industries of Customer Care Representative: Information Technology, Finance & Insurance, Manufacturing, Retail, Administrative & Support. Customer Care Representative employees most likely come from a Information Technology industry background.
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Customer Care RepresentativeChicago, IL - 9 months ago
People need to understand that we're not mind readers! How can we help them if they won't clearly communicate what they want?
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Customer Care RepresentativeMiami, FL - 9 months ago
Honestly, sometimes it feels like we're just punching bags for angry customers. Can't they see we're trying our best? 😔

Find your job as Customer Care Representative

Discussion about Customer Care Representative

Want to know more about Customer Care Representative position?
Share your thoughts and ideas about Customer Care Representative position with others in our community.
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How balanced is the gender diversity among people working as a Customer Care Representative?
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Isabella Holmes3 years ago
This is a well balanced profession, about half of the people are women.
How old are people who work as a Customer Care Representative?
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Benjamin Gardner3 years ago
The typical age is 27 for a Customer Care Representative.
Is a Customer Care Representative considered to be a senior profession?
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Liam Brown3 years ago
You need 6 years of experience to work as a Customer Care Representative.
What industries does a Customer Care Representative typically work in?
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Isabella Holmes3 years ago
Manufacturing is the most frequent for a Customer Care Representative.
Is a higher education needed as a Customer Care Representative?
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Liam Brown3 years ago
Most people have No higher education
Where are you working as a Customer Care Representative?
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Liam Brown3 years ago
Anthem, CVS Health, Lennar, Time Warner Cable and Xerox employs the most people in the Customer Care Representative role.
How many years do people work as a Customer Care Representative before changing their role?
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Benjamin Gardner3 years ago
A Customer Care Representative typically moves on after 2 years
How frequently people change companies if they work as a Customer Care Representative?
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Benjamin Gardner3 years ago
On average a Customer Care Representative works for only a few companies.
What work history do people usually have before becoming a Customer Care Representative?
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Sophie Hayes3 years ago
A Customer Care Representative probably worked as Customer Service Representative, Sales Associate or Administrative Assistant before
Working as a Customer Care Representative what job titles should I consider to switch to?
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Sophie Hayes3 years ago
Customer Service Representative, Administrative Assistant or Customer Care are good next steps for a Customer Care Representative
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